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Frequently Asked Questions
Where is 3DBuildX located?
3DBuildX is located at 55 Dickson St, Unit 101, Cambridge, Ontario, N1S 3S2, Canada. We proudly serve customers across Cambridge, Kitchener, Waterloo, Guelph, and Brantford and more locations with 3D printing, design, and repair services.
What are your store hours?
Our store hours are Monday to Friday 10:00am–7:00pm, Saturday 10:00am–6:00pm, and Sunday 11:00am–4:00pm. You can also reach us at (226) 407-0007. Email : info@3dbuildx.com
What products does 3DBuildX sell?
We sell 3D printing filaments (PLA, PETG, ABS), resins, 3D printed accessories, printer spare parts, and STEM education kits and accessories, 3D printed items available in-store in Cambridge, Ontario and online.
What file types do you accept for custom 3D printing?
We accept STL, OBJ, and 3MF files for custom 3D printing. Simply upload your file for a fast quote, or our team can create a 3D CAD design from scratch if you don't have one.
Do you offer FDM and resin 3D printing?
Yes — we offer both FDM (fused deposition modeling) and resin 3D printing, depending on your project's material, strength, and finish requirements. Resin printing is ideal for high-detail models and miniatures, while FDM suits functional parts and prototypes.
Do you offer 3D printing prototyping services?
Yes — we offer prototyping services using both FDM and resin 3D printing, helping bring product ideas and designs to life for individuals and businesses in Cambridge, Kitchener, and Waterloo.
How much does self-serve 3D printing cost, and do I need an appointment?
Self-serve access to our professional 3D printers is starting from $10.00 CAD per hour. No appointment is needed, our print bays are available on-demand, so you can walk in and print independently, whether you're a hobbyist, student, or maker.
Can you handle bulk or business 3D printing orders?
Yes — our print farm supports mass production 3D printing for businesses. Bring your own design or let us create one, and get competitive volume pricing on large orders.
Do you offer 3D printer repair and maintenance?
Yes — we provide expert 3D printer repair, calibration, nozzle and extruder replacement, bed leveling, and firmware updates for FDM and resin printers. We serve customers throughout Cambridge, Kitchener, Waterloo, and Brantford and many more.
Can I order personalized or corporate gifts?
Absolutely, we create personalized 3D printed gifts and branded merchandise like keyrings, coasters, and desk organizers, with custom logos and engraving available for corporate events, employee gifts, and client giveaways.
What is your return policy?
We accept returns within 15 days of delivery for defective items only. Items must be unused and in their original, resalable condition to qualify for a return.
Do you offer delivery, or can I pick up my order?
We offer delivery, though charges may vary and could be extra depending on your location. You're also welcome to collect your order directly from our store at 55 Dickson St, Unit 101, Cambridge, Ontario during business hours.
Do you offer STEM education kits and accessories?
Yes — we carry a range of STEM accessories and activity kits, perfect for schools, students, and young makers looking to learn 3D design and printing.
Where can I find a 3D printing store near Kitchener or Waterloo?
3DBuildX in Cambridge, Ontario is a short drive from Kitchener, Waterloo, Guelph, Brantford, Woodstock, and Milton, offering custom 3D printing, self-serve print bays, filaments, resin, and 3D printer repair to customers throughout the region.