Refund policy

Return & Refund Policy

3DBuildX

At 3DBuildX, we take pride in delivering high-quality home decor and NeuralX smart devices. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns within 15 days of the item being delivered.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be unbroken and undamaged

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Items that show signs of damage, installation, or alteration will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Gift cards

  • Custom or personalized products

  • Items damaged due to misuse or improper handling

  • Opened smart devices that have been installed or activated (unless defective)

3. Return Process

To initiate a return:

  1. Contact us at info@3dbuildx.com within 15 days of delivery.

  2. Provide your order number and reason for return.

  3. If approved, we will provide return instructions.

Items sent back without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping service.

  • 3DBuildX is not responsible for lost return shipments.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will arrange a replacement or refund after review.

6. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • If approved, your refund will be processed to your original payment method.

  • Refunds may take 5–10 business days to reflect, depending on your payment provider.

  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still need assistance, contact us at info@3dbuildx.com.

9. Policy Updates

3DBuildX reserves the right to update this policy at any time. Changes will be posted on this page.